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No. Star Orbit Networks Limited is a separate, legally registered Ghanaian company. We independently sell Starlink kits and provide installation and networking support. We do not claim official representative, authorised reseller or partner status.

Ask us for a current quote. Kit availability, accessories, the installation scope and your location can affect the total. Starlink service plans and subscription charges are separate and handled through Starlink.

We install Standard and Mini kits. The exact work is agreed for your site, including placement, mounting, cable routing, setup and any networking needs. Your quote identifies the equipment, labour, accessories and any extra work being charged.

Tell us the kit model, its current setup and your location. We’ll confirm whether we can assist and what work would be needed.

No fixed speeds, coverage or service availability are promised. Your location, obstructions, chosen service plan and other conditions affect the experience. Check current service availability and plan details directly with Starlink.

Starlink handles your service plan and account billing. Our equipment and installation charges are separate. Contact Starlink through its support channels for subscription changes, account billing or network-side service issues.

Please contact us first. Service visits are arranged in advance, and an engineer usually visits the customer. Do not travel to collect a kit unless we have specifically confirmed collection arrangements with you.

Equipment warranty claims are handled directly by Starlink, subject to its applicable terms and eligibility. We do not submit claims for customers. After installation, we help with issues within our capability and direct you to Starlink support when its action is needed. Ask us about any follow-up visit or charge before arranging work.

We can guide you through the account setup steps for your kit. You keep control of your account and login details, and subscription payments go directly to Starlink. Account access, billing and service-plan issues that need Starlink’s action must be resolved through Starlink support.

We can start with a phone discussion and, where useful, photos or video of the proposed setup. If an in-person assessment is needed, we’ll confirm the scope and any separate charge before arranging it. You do not need to share your home address publicly.

Payment is usually 50% before installation and 50% after installation, as stated on your invoice. We accept bank transfer and MoMo. Use the payment details on your invoice and review it for the exact arrangement. Cancellations are accepted before our team goes on site for installation. If you have paid the 50% deposit and we have not gone on site, you can request a refund. Contact us promptly to cancel or discuss rescheduling.